Frequently Asked Questions (FAQ)

What are MMRI's fees?
Our fees vary by specialty and size of the practice, since the resources necessary to perform billing vary widely depending on those two factors. If you would like a firm quote from us for your particular practice, we would be happy to provide one, once we know more about your practice.

Once I become a client, how long does it take for MMRI to start providing services to my practice?
Depending on the complexity of account set up and the type and amount of services we will be providing, your account will be up and running in approximately 60-90 days.

As a client, who do I call at MMRI with questions?
Our goal is to provide prompt and friendly service to all clients. MMRI's staff is organized by specialty and is highly knowledgeable about the practices they serve. As a client, you will get to know the MMRI staff member(s) that will service your account and answer your inquiries. If your account contact person is unavailable for any reason when you call MMRI, you will be forwarded to another team member knowledgeable about your specialty that will be able to help you.

How does MMRI measure its billing performance objectively?
To measure our success, we use specialty and region-specific benchmark data from national organizations, such as MGMA. We also employ our own internal benchmarking process created from over 20 years of billing experience. MMRI uses a variety of benchmark standards to provide clients with information on how their practice is doing compared to similar practices.

What is ASP / Shared Service?
"ASP" is the acronym for "Application Service Provider." (You may be familiar with the term "ISP" or internet service provider). As an ASP, MMRI allows clients to utilize our practice management system to do their billing with their own staff. This model - the client accessing our system with their own staff - is called "Shared Service". Shared Service is an alternative for a practice which does not want to purchase and operate its own practice management system, yet does not want to hire a full service billing company.

How do I know MMRI's system will work for my practice?
The best guarantee we can give you is the fact that we use this very same system to service our own clients. MMRI is therefore not only the administrator of our GE Centricity Group Management system, but also its largest single user. We have found the CGM System to be robust and flexible, able to serve large and small clients equally well. CGM is powerful, sophisticated, and backed by GE's reputation for quality and reliability.

What happens in the event of a disaster, or if the system goes down?
We have a detailed backup storage system for compiling and storing daily backup tapes in a secure off site location, so that if a disaster struck, we could reconstruct all client data.

What training and experience do MMRI's coders have?
Our coders have extensive experience coding radiology, anesthesia, surgery, and many other specialties. They are certified through AHIMA, AAPC, and RBMA (Some of our coders have multiple certifications. Our coders come from many different backgrounds, including medical records management, practice management, medical billing, and nursing.

What are MMRI's most frequently requested practice management services?
Operational assessments, E&M documentation and coding assessments, in-service training, and contracted practice administration services.

What compliance services does MMRI offer?
Our practice management staff is highly knowledgeable about healthcare compliance and HIPAA regulations. We can assist groups with assessing your practices, developing a compliance plan, and implementing policies and procedures, among many other services.

Why should I have a Documentation and Coding Assessment and Training program for my group?
The Office of the Inspector General has targeted documentation and coding practices for intense scrutiny in the past several years. A professional documentation and coding review can reveal risk areas within your practice and give you the knowledge and tools to correct them. Many practices have come to regard their annual Documentation and Coding Assessment as an integral part of their compliance effort.

How long does enrollment usually take?
Even under the best circumstances the enrollment process can be very long. The time frame varies depending on the payer, but typically would be approximately 1-4 months.

Do I have to purchase other services to take advantage of enrollment?
No. We have a number of clients who contract with us solely for enrollment services.